For us, quality begins right from start to finish with choosing the right clinician for the right speciality. Training them to perfection, updating their knowledge at regular intervals and allocating them to work on dedicated records further improves the quality of the final output.
In order to maintain premium quality, we also have a very extensive 2 level QA program. The work of the team is supervised by a proof-reader/editor and ultimately screened for perfection by a Quality Controller. Finally, the Quality Controller makes an exhaustive re-check for any slip-ups, before the patient’s summary report is authenticated for delivery. Additional Quality audits are also performed on a weekly basis,
Hence, each patient record goes through these three layers of microscopic scrutiny before the stamp of approval is given and the final summary report uploaded on the clinical system.
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