ABOUT THE COMPANY
Q: What services do you offer?
We offer smart data conversion solutions such as Patient Data
Summarisation and Medical Transcription
Q: What type of accounts do you
serve?
We serve a very diverse clientele, ranging from small individual
GP surgeries to large hospital trusts and even PCTs. Our services
are aimed for all sizes and specialities.
Q: How is you company different
to other companies offering similar services.
The biggest difference is that MediTech Solutions is the only
company in UK who has the approval from NHS Connecting for Health
to conduct its services on any NHS site via NHSNet/N3 connection.
Secondly, our state-of-art transcription/summarisation facility
is being audited by NHS and has been fully tested against the
stringent norms of BS7799 standards.
Last but not the least, we fully adhere to the Data Protection
Act of EU and have very strict protocols to maintain patient confidentiality.
Q: Are your services secure?
Yes. Security is our primary concern. We have adopted and
implemented highest industry standards for network security by
using only E3 certified Check Point firewall, Citrix Thin-Client
with 2 Factor Authentication and IP-Sec VPN to create a NHS approved
data transfer environment.
Q: Why do you Outsource?
To provide the best quality services at most cost-effective
prices. Our outsourcing model helps us to streamline our overheads
and expenditures, enabling us to pass over those huge cost savings
to our clients.
Q: Why do you outsource to India?
India has an enormous talent pool of highly educated, technically-skilled
English-speaking professionals and specialised medical transcriptionists.
Doctors and medical professionals in India have the same high
standards of education and medical knowledge as that of GMC registered
doctors in UK. And with the cost of living in India being much
cheaper and the huge difference in currency value of the 2 countries,
India offers the best of both worlds.
Q: Is that site secure?
Yes. We have very strict protocols in place to protect data
both electronically and physically. We have exceeded the stringent
norms of BS7799 for Information Security Management Systems and
also have successfully achieved the approval from NHS Connecting
For Health, confirming that our site offers the highest standards
for data security and patient confidentiality.
Q: What is BS7799?
BS 7799 is a standard setting out the requirements for an
Information Security Management System. It helps identify, manage
and minimise the range of threats to which information is regularly
subjected .
BS7799 is the most widely recognised security standard in the
world. BS7799 ( BS7799-2:2005) is the international best practice
information security management standards, defining and guiding
Information Security Management System (ISMS) development.
Q: Describe what background checks
are performed on your employees?
All our employees undergo a background Security check that
includes their proof of address, a photocopy of their passport,
check against their qualification, certificates, character references
and past working experience including any gaps in their professional
career. They would also be check for any past criminal records
for themselves or close blood relations, including spouse and
partners.
Q: I am interested. What's the
next step?
Once you are fully satisfied, please contact us either on 07932965369
or email us at info@meditechsolutions.co.uk or submit your query
and we would get in touch with you.
CLINICAL DATA SUMMARISATION
Q: How are your Clinical Data Summarisation services better than using internal solution?
Services help us free some internal clinical resources ?
Q: What does being paperless means
to a GP Surgery?
Once fully summarised, there would be no paper records for
the patients in your surgery. We would provide scanned images
for all of patients, where information can be easily search, retrieve
and fully utilize them. This would not only save your surgery
revenues in storage and maintenance of paper records but also
makes the life of your medical staff much easier. And most importantly,
you would become fully complaint with the new healthcare working
environment introduced by NPFIT.
Q: How do you charge your services?
We charge on the basis of per sheet scanned. We treat both
A4 sheets and Lloyd George cards as the same. On request, MediTech
Solutions can also provide quotation for per patient record.
Q: Does this help in my payments
under the GMS Quality and Outcomes framework?
Under the GMS Quality and Outcomes framework, fully summarised
surgeries would be given QOF points which can be converted into
financial benefits. Hence, the surgery would get full return on
their investment for data summarisation.
Q: Will my PCT pay for Data Summarisation?
Some PCTs might contribute into the costs involved for data
summarisation. We would even help you to present your case to
your local PCT.
Q: How does your work impact on
the day-to-day running of my practice?
We operate completely independent of your site. Our operations
would not cause any inconvenience to you and would not impede
your day-to-day activities activities.
Q: How do you ensure the security
and confidentiality of the patient record?
We have very strict protocols in place to protect the privacy
of the patients. We would sign a "Confidentiality agreement"
with the surgery as well for their peace of mind. Regarding Security,
we have implemented a highly secure and a NHS approved data transfer
environment, by using only E3 certified hardware such as Check
Point firewall, Citrix Thin-Client with 2 Factor Authentication
and IP-Sec VPN for our system network.
Q: How would the records come back
to us?
We would integrate the final patient summaries in your clinical
system by using the right coding system.
Q: What happens if I have particularly
complex or sensitive patient records requiring conversion?
We would ask the surgery to identify their special patients
such as celebrities and public figures and would separate them
from the normal scanning process. If the surgery wants, MediTech
Solutions would offer to summarise those records on site. Regarding
complex or complicated records, we would try our level best to
summarise those records but if the quality of the record is too
bad, then we would notify the surgery or flag the pages that were
not summarised in a status report in which we would provide with
every such record.
Q: Do you use any coding system?
We would be creating patient summaries using "READ"
codes or for that reason any other coding system that your surgery
might use.
Q: How do you help us to remain
paperless?
Once fully summarised, we would provide our transcription
services to create any new patient records or update the already
created records with any new information. This would enable you
enjoy the benefits of operating under the paperless environment.
MEDICAL TRANSCRIPTION
Q: How are your Medical Transcription
Services compared to an in-house transcription solution?
The most important difference is that we operate round-the-clock
on 24x7x365 basis, and unlike medical secretaries, we are not
confined to the normal working hours of 9 to 5. Even the weekends
or bank holidays impede in us making that critical information
available to the right people at the right time. Secondly, we
don't have overheads normally associated with in-house transcription,
hence we are cheaper and faster than other conventional methods.
Q: How can you reduce the dependency
on medical secretaries?
Research studies have shown that outsourcing your repetitive,
lengthy and time-consuming tasks could offer a hospital cost-savings
equivalent to employing 10-12 medical secretaries, there by significantly
reducing the consultant-secretary ratio.
Q: How much volume of transcription
work can you handle?
We can handle any work volumes. The strength of our transcription
team can be anything from 5 to 500 within no time, enabling us
to transcribe million of lines for our clients within the designated
timelines.
Q: Can I increase the volume of
work?
Yes, you can increase the volume of your work at any time.
Just let us know the same to enable us to make appropriate changes.
Q: What are your hours of operation?
We work on a 24x7x365 basis. Our teams work in 8 hour shifts
round the clock.
Q: What sort of Turn-Around-Time
do you offer?
Our Turn-Around-Time could be anything from 2- 48 hours, depending
on our clients' requirements. But our normal TAT is that of 24
hours. In some cases, we can even offer real-time transcription
for certain specialities.
Q: How are your services cheaper
than other transcription organisations?
With MediTech Solutions, you avoid any middle man as we handle
and manage projects all sizes from inception to completion. With
integrated offices in the UK and India, MediTech Solutions coordinates
transcription workflow at a fraction of the usual cost, leveraging
huge financial and economic advantage to our clients.
Q: What sort of training do you
provide to your medical transcriptionists?
We hand pick the best and highly experienced medical transcriptionists
to work with us. We hold classroom sessions and extensive on-hands
training before allocating them to a project. We also provide
ongoing training and are constantly collecting feedback.
Q: Do you provide toll-free lines
for dictation?
Yes, we would be providing this feature to our clients very
soon.
Q: Do you have a quality assurance
program?
Yes. We have a very strict QA policy as dictated by HPI Guidelines
and HIPAA. For more information, please see our Quality Assurance
section of the website.
Q: What is HIPAA
This is the "Health Insurance Portability and Accountability
Act" which defines guidelines and regulations to protect
the confidentiality and security of all electronic health information.
Q: Is MediTech solutions HIPAA
Compliant?
Yes, we are fully HIPAA compliant. We have taken extensive
steps to offer the highest standards of security and confidentiality
to all medical information that we handle.
Q: What are your price plan structures?
We prefer to charge our client on the basis of per ASCII line,
which contains 65 alpha numeric characters including spaces. But
on request, MediTech Solutions can provide costs breakdowns for
per page or per patient report.
Q: What is teleradiology?
TeleRadiology is where we receive X-Rays, MRI scans, CT or
PET scans etc from hospitals and our specialist doctors closely
study those scans/images, prepare a report and send it back to
the hospital within 24 hours. These services are in line with
the PICTURE ARCHIVING AND COMMUNICATION SYSTEMS (PACS) that has
been launched as part of NPFIT.
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